Frequently Asked Questions

In this section you can find a collection of Frequently Asked Questions we have put together to help you quickly find the answer your searching for.

If the answer to your question doesn't appear within this section, you can always find our live chat function (bottom right-hand corner!) Our live chat is available weekdays during our operating hours, yep you guessed it, a real person to assist with your questions in real time.

Our customer service team can also help you shop the perfect gift idea, or we could assist you throughout our checkout process to make your shopping experience easier.

Questions outside our business hours? You can simply leave us a message on our contact page, and we will get back to you as soon as possible.

I have received my order and it's damaged.

We always quality check every item upon leaving our warehouse but sometimes in rare occasions items may become damaged during shipping.

If you have received a damaged gift, please contact us via our live chat function or use our contact page, so we can look into this ASAP.

Where is my order, it hasn't arrived.

Due to most of our gifts been personalised we have production times which can range from 1 to 3 working days before we dispatch your order. Our production times are viable on our product pages and throughout our website. We aim to personalise your item and get this to you as quickly as possible.

Busy periods such as Mother's Day, Christmas etc can sometimes result in longer production times.

If you haven't received your order yet, please contact us using our contact form and our Customer Service team will look into this for you.

Something is missing from my order.

Due to the wide range of our products/suppliers as well as our production times, we cannot always guarantee that all your products will be shipped together. This mean some gifts may arrive before others.

If you haven't received all your items, you can use our live chat function (bottom right-hand corner) or use our contact form for more information.

Can I use special characters to personalise my gifts?

We would love to be able to offer this feature, but as most of our products are designed with unique fonts, this wouldn't be possible. Special characters include but are not limited to (ā, é) If you use any of special characters this may result in a delay processing your order.

Do you send an image of the personalised item before delivery?

As you provide all the information within our set character limits and sizes, we do not email proof of personalisation before delivery.

We do however have images within the item listings that show how your gift will be presented.

How do I return my items to you?

All gifts that have been personalised, bespoke or made to your requirements are non-refundable, unless faulty or damaged. Your statutory rights are not affected.